Terms and Conditions

Terms and Conditions

By engaging Jambo Journey (hereinafter referred to as "the Agency") for migration assistance, you agree to the following terms and conditions. Please read this document carefully.

1. Scope of Services The Agency provides migration advice and representation services as a Registered Migration Agent. All services are governed by the Migration Act 1958 (Cth) and the Migration Regulation 1994 (Cth). The conduct of the agent is governed by the Migration Agents Regulations 1998 (Cth) and the Migration (Migration Agents Code of Conduct) Regulations 2021 (Cth).

2. No Guarantee of Success  The decision to grant or refuse a visa rests solely with the Department of Home Affairs. The Agency cannot influence this decision. Any statement implying a guarantee of success is false and misleading. We will provide an honest assessment of your prospects, but this is not a promise of a result.

3. Fees and Payment

  • Consultation Fee: An initial consultation fee applies to assess your case. This fee is non refundable.

  • Service Fees: Professional fees for preparing and lodging an application are outlined in your Service Agreement.

  • Government Visa Fees: All government visa application charges are payable to the Department of Home Affairs. These fees are subject to change by the Australian Government at any time without prior notice. You are responsible for paying the current fee amount at the time of lodgement.

  • Disbursements: You are responsible for all third party costs, including medical examinations, police checks, and translation services.

  • Payment Terms: Fees are payable in advance or as outlined in the Service Agreement. Work will not commence until fees are received.

4. Client Responsibilities  You agree to:

  • Provide full, accurate, and truthful information.

  • Disclose all relevant facts, including any previous visa refusals or criminal history.

  • Respond to requests for information or documents in a timely manner.

  • Notify the Agency immediately of any changes to your circumstances (for example, marriage, birth of a child, change of address).

5. Confidentiality and Data Security  The Agency treats all client information as strictly confidential. We are committed to protecting your privacy in accordance with the Privacy Act 1988 and the Migration Agent Code of Conduct. To ensure the highest level of security, The Agency utilises a Zero-Knowledge, End-to-End Encrypted (E2EE) infrastructure for all document storage and email communications.

  • Storage Security: All client documents and files stored in our cloud environment are encrypted using AES-256 bit encryption before they are saved to our servers. This ensures that data remains unreadable to any unauthorized party, including the hosting provider, and can only be decrypted by authorized personnel with the correct private keys.

  • Transmission Security: All email communications and file transfers sent through our secure channels are protected by OpenPGP encryption and TLS (Transport Layer Security) protocols. This ensures that data is encrypted from the moment it leaves your device until it reaches our secure environment.

  • Access Control: Access to decrypted data is restricted solely to authorized personnel (the Registered Migration Agent) who possess the necessary decryption credentials. We do not store or have access to your master passwords.

By engaging our services, you consent to the transfer and storage of your personal information within this encrypted ecosystem. Information is only shared with the Department of Home Affairs or third parties with your explicit consent or as required by law.

6. Termination of Services  Either party may terminate the service agreement by providing written notice. If you terminate the agreement, you may be liable for work performed up to the date of termination. If the Agency terminates the agreement, a refund of unearned fees may be issued in accordance with the Code of Conduct.

7. Limitation of Liability  The Agency shall not be held liable for any delays, refusals, or losses resulting from:

  • Changes in migration law or policy after the application is lodged.

  • Inaccurate or incomplete information provided by the client.

  • Delays caused by the Department of Home Affairs or third parties.

  • Changes to government visa fees after the Service Agreement is signed.

8. Complaints Resolution  If you have a complaint about our service, please contact us directly in writing. If the matter is not resolved to your satisfaction, you may lodge a complaint with the Office of the Migration Agents Registration Authority (OMARA).

9. National Service  The Agency operates across all states and territories of Australia. We serve clients nationwide through virtual consultations and remote communication methods.

Acceptance  By signing our Service Agreement or making a payment, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Owner Information  The Agency "Jambo Journey" is owned and operated by Florence, Registered Migration Agent (MARN: 2519156).